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Q&A

Q&A

all about

 PROCESS and PRICING

I truly want to help you preserve your memories and tell your stories so if I've missed anything please call me or email nicole@enjoyyourphotos.ca

The blankie! We thought she'd carry  it around forever . . .

Organizing process & pricing

Process and pricing


There are three steps to beautifully organized photo collection... STEP 1: FREE CALL You book a free call with me ASAP (strike while the iron's hot!) - we'll discuss your project, what has prompted you to look into organizing and how you envisage your photo collection at the end of the project. You will inevitably think yours is going to be the worst photo mess I've ever seen and I'll reassure you that it isn't. Don't worry if you're not sure of the answers to the above questions. We'll get there I promise :) STEP 2: CLIENT VISIT OR ZOOM MEETING Usually but not always a visit to the client's home so I can accurately assess the scope of your entire project. I'll then be able to provide you with a detailed personalized plan of organizing action. Currently home visits aren't allowed, so we'll be meeting via Zoom or similar. We'll be able to cover all the same ground - in some ways it's more efficient :) COST: For this step, including the plan design, I charge $60 an hour, for an estimated 3 hours. 50% being due before the meeting. STEP 3: ALL SYSTEMS GO Once you receive and sign off on the plan, we'll create a timeline and begin the process of ending your photo guilt and stress and getting things organized one and for all. I can't give you a cost at this point, as it isn't possible to estimate what I can't see. However I will share that projects such as these start at around $500 and up. If at this point you decide the timing isn't right for you then I will still leave you with the detailed plan so that you'll now how to proceed with your photo organization at a later date. The costs of not organizing Sure it might be cheaper to just stick your photos back in the closet once again. But from experience it's wise to consider the cost of NOT going through this one-time organization process.

  • There's the obvious slight risk from fire or water damage or even just general deterioration. There's a much higher risk of losing improperly backed up digital photos.
  • There's the fact that your digital overwhelm will just continue as you take more and more photos, creating duplicates and bursts along the way.
  • Finally, there's, to my mind, the greatest loss of all, and the reason my website is named what it is, and that's the opportunity of never getting to enjoy or share your photos because you can't find the ones you want.




The finished project


Every client is different but in general here's what you have to look forward to:

  1. Photo-safe archival boxes of your treasured prints, clearly labeled with dates and meaningul folder names.
  2. These photos will relate exactly to your digital archive which will be similarly organized and will also include all your 'digital-only' photos taken on your cameras and then, more recently of course, on your smartphones.
  3. If you have memorabilia or other media it will also be organized into a relatable archive. In other words you'll be able to search the digital archive and then immediately be able to find the physical location of the item you're searching for.
You will be able to choose the archival boxes that appeal to you and fit with your new desire to show off your photos rather than hide them. These items cost more than shoeboxes, but they are more than worth it as they will be safely housing your photos for decades to come.




Duration


Project completion time depends on schedules, the scope of your collection, how organized it is at present and how organized you want it to be. In general projects take at least a month but if you are working towards a particular goal or occasion or to complete a project, such as a photobook, within a project of course i will try to make that work. That said - it's always the most cost-effective to have ALL the photos organized before working on any single project.




Project amendments


Small changes like the discovery of a few photos are no big deal (and happen all the time). Sometimes though, as we get into the process, clients begin to excited about new possibilities - which is great - and want to make some additions. All that happens is that if the requested changes will add substantially to the scope of your project I will simply reassess the entire plan and provide you with a new quote.




Obsolete formats


You're probably wondering if access images on old diskettes, hard drives that we all seem to collect. The answer is yes. I have the hardware to deal with most of these issues. If an old computer won't boot up we may have to outsource the image retrieval but in general if you can turn it on, I'll be able to find a way to extract the photos. For support in this area, my relationship with The Photo Managers organization is enormously helpful, they have answers to questions on every media format you can think of - the obscurer the better!




Videos


Most archives will include at least some videos - especially since people have been shooting them with their smartphone. And in the Apple ecosystem live photos are actually all 2 second videos plus a jpg. (I really recommend permanently turning this feature off as these live photos take huge amounts of space and aren't easy to share.) I will personally work with all the videos I can easily handle. For other older video formats, film, VHS tapes, camcorder cassettes etc. I outsource these to a trusted service who can process such materials professionally and at a reasonable price. I will then incorporate the digitized videos into your new archive.




Duplicates


Clients often ask if I really do get rid of all the duplicates and what if there are more than 2 copies? How do I know which ones to keep? Without going into all the details, yes, I'll get rid of 95+% of the duplicates and the removal method used is specifically set up to keep the larger size version of any two of duplicate files. This remains true even if there are more than two duplicates. I can also handle 'similar' files such as multiple photos taken in a single burst where you only need to keep the best one. Duplicate and burst clean-up is one the best benefits of photo organizing as they are so difficult to deal with on your own and they really dilute the impact of your collection. (i.e. it's really boring to look at duplicates and bursts - no matter now cute your kids are!)




Email and social media


If necessary, I can retrieve photos from all your emails, social media, google photos and other cloud accounts. There are some issues with resolution with many of these files, but even if not perfect, it's better to have them in your collection than not.




What if I have a question you haven't answered?


No problem! Just book a call with me or send me an email at nicole@enjoyyourphotos.ca.





He just LOVED that old car!

 

Premium scanning

What do you mean by premium scanning?


I use a high quality SLR and lens combination to scan your photos, slides, negatives and memorabilia. This is a great setup for taking the highest quality scans at the fastest possible speeds. Of course the high resolution is great but as far as digitizing photos goes, it's the speed that it the key to bringing in a quality project at a reasonable price. With a camera setup it's possible to scan 500 photos in an hour - something that just isn't possible with even the most high-end consumer scanners. Added to that, your photos aren't fed through a scanner with rollers, that can harm some photos - especially if they jam. Such machines should also be cleaned frequently as the machines dust which then causes dots and streaks on your photos. I'm also able to shoot your memorabilia and outsize items as they are not required to fit under a lid. Finally for all scanning projects I can quickly and easily 'develop' your images - cropping and editing so they look their best without sacrificing spped. Suppiers usually charge extra for this premium-style service but mine is included in my regular price.




Can I do my own scanning for my organizing project?


Of course it's possible, but not recommended if you are hiring me to organize your photos. There's a lot of detailed work that goes on as far as naming the image files and making sure they relate back to the physical photos. Also the job is very time-consuming, especially when you scan at higher resolutions and so unless you have many hours to spend on the process you're likely to end up with your photo project remaining incomplete :)




Would it be cheaper to send my photos out to a local service?


It might well be - and depending on your preferences, could be just fine. However local chain store services are mainly set up to scan documents not photos and their results are likely to be lower quality than you need for a proper photo archive. If you would prefer not to ship long distance, then I recommend you find a local supplier who is knowledgeabe wirh regard to scanning photos and does a quality job (600 dpi or more).




Can I ship my photos to your location?


Yes, absolutely! The address to ship to from within Canada is: 13 Conservation Way, Collingwood, ON L9Y 0G9 See the Safe Shipping & Covid section for more details. Once your project is complete I will ship back to you using the same shipping company you selected to ship to me.





Support and Maintenance

I'm worried about what happens after you leave . . .


Totally understand and I'm so glad you brought that up! What happens once you're project is actually up to you as you'll see in a second. That said you will not be left in the lurch! Maintaining your future photos is equally as important as organizing your old ones. Fortunately the fact that you now have an organized archive with protocols in place makes future upkeep super easy. Important! No matter what you decide after this, your first maintenance session will be totally free. Who doesn't love free? Meanwhile. When you're project ends you can decide if you would like me to train you to do your own maintenance - with the understanding that you can call me if you get in trouble. Or. If you'd like to hire me to do your maintenance for you on a monthly, quarterly or annual basis. My rate for this is $60 and hour - kind of like having the cleaner in. For most clients and depending on how often you'd like me to do it - it takes 2-3 hours for me to go in remotely and keep your archive as beautiful and accessible as the day I left.





 

Premium scanning

What do you mean by premium scanning?


I use a high quality SLR and lens combination to scan your photos, slides, negatives and memorabilia. This is a great setup for taking the highest quality scans at the fastest possible speeds. Of course the high resolution is great but as far as digitizing photos goes, it's the speed that it the key to bringing in a quality project at a reasonable price. With a camera setup it's possible to scan 500 photos in an hour - something that just isn't possible with even the most high-end consumer scanners. Added to that, your photos aren't fed through a scanner with rollers, that can harm some photos - especially if they jam. Such machines should also be cleaned frequently as the machines dust which then causes dots and streaks on your photos. I'm also able to shoot your memorabilia and outsize items as they are not required to fit under a lid. Finally for all scanning projects I can quickly and easily 'develop' your images - cropping and editing so they look their best without sacrificing spped. Suppiers usually charge extra for this premium-style service but mine is included in my regular price.




Can I do my own scanning for my organizing project?


Of course it's possible, but not recommended if you are hiring me to organize your photos. There's a lot of detailed work that goes on as far as naming the image files and making sure they relate back to the physical photos. Also the job is very time-consuming, especially when you scan at higher resolutions and so unless you have many hours to spend on the process you're likely to end up with your photo project remaining incomplete :)




Would it be cheaper to send my photos out to a local service?


It might well be - and depending on your preferences, could be just fine. However local chain store services are mainly set up to scan documents not photos and their results are likely to be lower quality than you need for a proper photo archive. If you would prefer not to ship long distance, then I recommend you find a local supplier who is knowledgeabe wirh regard to scanning photos and does a quality job (600 dpi or more).




Can I ship my photos to your location?


Yes, absolutely! The address to ship to from within Canada is: 13 Conservation Way, Collingwood, ON L9Y 0G9 See the Safe Shipping & Covid section for more details. Once your project is complete I will ship back to you using the same shipping company you selected to ship to me.





 

Remote organizing - how it works

I like the idea of remote organizing but how do you actually do it?


Remote organizing is done via screen sharing and one additional process by which you allow me to temporarily take control of your mouse and simply work on your photos on your computer as if I was there with you. This whole process can be accomplished on Zoom or similar - Zoom having recently become far more familiar to most of us than it was in 2019. The process happens in three stages:

  1. You book an online session directly from this website. I will send you a few questions and also a prep sheet of things that need to be completed before our session. It's designed to help you gather all your digital images so that we can get the maximum amount of work accomplished during the session itself.
  2. During the session we screen share and you allow me to take over your mouse while you assist in a variety of ways.
  3. Once I've gathered all your images the deduplicatoin and sorting process begins. This can take up to three weeks depending on how many photos you have. Most clients have upwards of 15,000. When I'm done you'll have a chronological archive of ALL your digital images - remember this will not just be a copy of whatever is on your phone. This archive will be safely backed up to the cloud service of your choice (I'll go through the choices with you.)
After that your images will be available to search and share in many ways - I'll discuss the options that suit you in our initial meeting so that I'm always working toward a goal that works for you. Also after that - no more digital mess! Training and/or support will be available as detailed in the FAQ on that subject. It's super easy but I'm happy to do it for you if your prefer :) Pricing The cost for remote organizing your (thousands of) digital images is $500 50% payable at the time of booking.





Premium scanning

What do you mean by premium scanning?


I use a high quality SLR and lens combination to scan your photos, slides, negatives and memorabilia. This is a great setup for taking the highest quality scans at the fastest possible speeds. Of course the high resolution is great but as far as digitizing photos goes, it's the speed that it the key to bringing in a quality project at a reasonable price. With a camera setup it's possible to scan 500 photos in an hour - something that just isn't possible with even the most high-end consumer scanners. Added to that, your photos aren't fed through a scanner with rollers, that can harm some photos - especially if they jam. Such machines should also be cleaned frequently as the machines dust which then causes dots and streaks on your photos. I'm also able to shoot your memorabilia and outsize items as they are not required to fit under a lid. Finally for all scanning projects I can quickly and easily 'develop' your images - cropping and editing so they look their best without sacrificing spped. Suppiers usually charge extra for this premium-style service but mine is included in my regular price.




Can I do my own scanning for my organizing project?


Of course it's possible, but not recommended if you are hiring me to organize your photos. There's a lot of detailed work that goes on as far as naming the image files and making sure they relate back to the physical photos. Also the job is very time-consuming, especially when you scan at higher resolutions and so unless you have many hours to spend on the process you're likely to end up with your photo project remaining incomplete :)




Would it be cheaper to send my photos out to a local service?


It might well be - and depending on your preferences, could be just fine. However local chain store services are mainly set up to scan documents not photos and their results are likely to be lower quality than you need for a proper photo archive. If you would prefer not to ship long distance, then I recommend you find a local supplier who is knowledgeabe wirh regard to scanning photos and does a quality job (600 dpi or more).




Can I ship my photos to your location?


Yes, absolutely! The address to ship to from within Canada is: 13 Conservation Way, Collingwood, ON L9Y 0G9 See the Safe Shipping & Covid section for more details. Once your project is complete I will ship back to you using the same shipping company you selected to ship to me.





Safe handling, shipping and Covid

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





 
 
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