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Q&A

Q&A

all about

 PROCESS and PRICING

I truly want to help you preserve your memories and tell your stories so if I've missed anything please call me or email nicole@enjoyyourphotos.ca

The blankie! We thought she'd carry  it around forever . . .

Support and Maintenance

I'm worried about what happens after you leave . . .


Totally understand and I'm so glad you brought that up! What happens once you're project is actually up to you as you'll see in a second. That said you will not be left in the lurch! Maintaining your future photos is equally as important as organizing your old ones. Fortunately the fact that you now have an organized archive with protocols in place makes future upkeep super easy. Important! No matter what you decide after this, your first maintenance session will be totally free. Who doesn't love free? Meanwhile. When you're project ends you can decide if you would like me to train you to do your own maintenance - with the understanding that you can call me if you get in trouble. Or. If you'd like to hire me to do your maintenance for you on a monthly, quarterly or annual basis. My rate for this is $60 and hour - kind of like having the cleaner in. For most clients and depending on how often you'd like me to do it - it takes 2-3 hours for me to go in remotely and keep your archive as beautiful and accessible as the day I left.





He just LOVED that old car!

 

Support and Maintenance

I'm worried about what happens after you leave . . .


Totally understand and I'm so glad you brought that up! What happens once you're project is actually up to you as you'll see in a second. That said you will not be left in the lurch! Maintaining your future photos is equally as important as organizing your old ones. Fortunately the fact that you now have an organized archive with protocols in place makes future upkeep super easy. Important! No matter what you decide after this, your first maintenance session will be totally free. Who doesn't love free? Meanwhile. When you're project ends you can decide if you would like me to train you to do your own maintenance - with the understanding that you can call me if you get in trouble. Or. If you'd like to hire me to do your maintenance for you on a monthly, quarterly or annual basis. My rate for this is $60 and hour - kind of like having the cleaner in. For most clients and depending on how often you'd like me to do it - it takes 2-3 hours for me to go in remotely and keep your archive as beautiful and accessible as the day I left.





Safe handling, shipping and Covid

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





 

Safe handling, shipping and Covid

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





 

Remote organizing - how it works

I like the idea of remote organizing but how do you actually do it?


Remote organizing is done via screen sharing and one additional process by which you allow me to temporarily take control of your mouse and simply work on your photos on your computer as if I was there with you. This whole process can be accomplished on Zoom or similar - Zoom having recently become far more familiar to most of us than it was in 2019. The process happens in three stages:

  1. You book an online session directly from this website. I will send you a few questions and also a prep sheet of things that need to be completed before our session. It's designed to help you gather all your digital images so that we can get the maximum amount of work accomplished during the session itself.
  2. During the session we screen share and you allow me to take over your mouse while you assist in a variety of ways.
  3. Once I've gathered all your images the deduplicatoin and sorting process begins. This can take up to three weeks depending on how many photos you have. Most clients have upwards of 15,000. When I'm done you'll have a chronological archive of ALL your digital images - remember this will not just be a copy of whatever is on your phone. This archive will be safely backed up to the cloud service of your choice (I'll go through the choices with you.)
After that your images will be available to search and share in many ways - I'll discuss the options that suit you in our initial meeting so that I'm always working toward a goal that works for you. Also after that - no more digital mess! Training and/or support will be available as detailed in the FAQ on that subject. It's super easy but I'm happy to do it for you if your prefer :) Pricing The cost for remote organizing your (thousands of) digital images is $500 50% payable at the time of booking.





Safe handling, shipping and Covid

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





Safe handling, shipping and Covid

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





 
 
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