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FAQ

I truly want to help you preserve your memories and tell your stories so if I've missed anything please call me or email nicole@enjoyyourphotos.ca

Project amendments


Small changes like the discovery of a few photos are no big deal (and happen all the time). Sometimes though, as we get into the process, clients begin to excited about new possibilities - which is great - and want to make some additions. All that happens is that if the requested changes will add substantially to the scope of your project I will simply reassess the entire plan and provide you with a new quote.




Obsolete formats


I own hardware and software products designed to deal with most obsolete formats such as 3.5" diskettes, files written in old programs and old iPhoto libraries. If you have an old computer that won't boot up, it may have to be outsourced to a trusted vendor for image retrieval. However if your images are on a working drive, I'll find a way to open and convert them to a usable format. For support in this area, my relationship with The Photo Managers organization is enormously helpful, they have answers to questions on every media format you can think of - the more obscure the better!




Videos


Most archives will include at least some videos - especially since people have been shooting them with their smartphone. And in the Apple ecosystem live photos are actually all 2 second videos plus a jpg. (I really recommend permanently turning this feature off as these live photos take huge amounts of space and aren't easy to share.) I will personally work with all the videos I can easily handle. For other older video formats, film, VHS tapes, camcorder cassettes etc. I outsource these to a trusted service who can process such materials professionally and at a reasonable price. I will then incorporate the digitized videos into your new archive.




Duplicates


Clients often ask if I really do get rid of all the duplicates and what if there are more than 2 copies? How do I know which ones to keep? Without going into all the details, yes, I'll get rid of 95+% of the duplicates and the removal method used is specifically set up to keep the larger size version of any two of duplicate files. This remains true even if there are more than two duplicates. I can also handle 'similar' files such as multiple photos taken in a single burst where you only need to keep the best one. Duplicate and burst clean-up is one the best benefits of photo organizing as they are so difficult to deal with on your own and they really dilute the impact of your collection. (i.e. it's really boring to look at duplicates and bursts - no matter now cute your kids are!)




Including Photos from Email and Social Media


If necessary, I can retrieve photos from all your emails, social media, google photos and other cloud accounts. There are some issues with resolution with many of these files, but even if not perfect, it's better to have them in your collection than not.




What if I have a question you haven't answered?


No problem! Just book a call with me or send me an email at nicole@enjoyyourphotos.ca.





FAQ: ORGANIZATION

How will organization make it easier to share my photos?


Organization makes sharing easy primarily because it's now so easy to search your photos. There are generally two types of searches.

  1. to find a specific photo you know would be perfect for a project.
  2. for a range of possible photos that might relate to a particular project
Instead of scrolling endlessly in a dozen different places you'll be able to 'google' search your own photos using your own keywords to find the right photos in seconds. It's such a pleasure.




Sharing: Photobooks


A wonderful way to share your photos is via photobooks, which exist in many different forms from relatively inexpensive softcover books, easy for proud parents or grandparents to have on hand to more formal and beautiful coffee table style books or lay flat books to show off photography. Really the choices are endless. I can create photobooks for you, but my preference is to show you how to make them yourselves as it is a very rewarding process and the learning curve isn't steep. The hardest part is finding and narrowing down the photos and using your new search ability along with a few tips on what works best in a book, you'll be able to make books quickly and easily and everyone will enjoy the results.




Sharing: Online galleries


Another way to share photos privately with friends and family is to publish some or all of your photos to an online gallery service. Persaonlly I use SmugMug, but there are other services out there and we can discuss the best option for you. These work really well when you can set them up so that they update automatically and also if you are able to search them, just as you can search your own archive. These galleries are relatively inexpensive and I can set these galleries up for you as part of our project. Once you've decided on your preferred option, it's relatively easy to do. The Legacy Factor Recently during the 'Stay Home' I just had a blast 'Zooming' with my brothers, both far away, as I screen shared my Legacy gallery with them and we had the time to go through it photo by photo. The three of us spent hours going down memory lane and howling with laughter at our outfits. One brother astonished me with his memory of all our old cars! I cannot recommend this experience highly enough - and no need to wait for a pandemic to strike.




Sharing: Slideshows


There's no denying the power of putting photos to music to tell a great story and there are plenty of services out there that will allow you to make pro slideshows quickly and easily. Slideshows can combine photos and video clips for even greater impact. Funny, sad, moving, powerful - whatever your goal for your slideshow they are always a huge hit! The hardest part is finding the right photos but armed with your brand new organized archive this will now be a breeze. Once again allowing you to enjoy your photos rather than being frustrated that you can't find them.





FAQ: Sharing your photos

Project amendments


Small changes like the discovery of a few photos are no big deal (and happen all the time). Sometimes though, as we get into the process, clients begin to excited about new possibilities - which is great - and want to make some additions. All that happens is that if the requested changes will add substantially to the scope of your project I will simply reassess the entire plan and provide you with a new quote.




Obsolete formats


I own hardware and software products designed to deal with most obsolete formats such as 3.5" diskettes, files written in old programs and old iPhoto libraries. If you have an old computer that won't boot up, it may have to be outsourced to a trusted vendor for image retrieval. However if your images are on a working drive, I'll find a way to open and convert them to a usable format. For support in this area, my relationship with The Photo Managers organization is enormously helpful, they have answers to questions on every media format you can think of - the more obscure the better!




Videos


Most archives will include at least some videos - especially since people have been shooting them with their smartphone. And in the Apple ecosystem live photos are actually all 2 second videos plus a jpg. (I really recommend permanently turning this feature off as these live photos take huge amounts of space and aren't easy to share.) I will personally work with all the videos I can easily handle. For other older video formats, film, VHS tapes, camcorder cassettes etc. I outsource these to a trusted service who can process such materials professionally and at a reasonable price. I will then incorporate the digitized videos into your new archive.




Duplicates


Clients often ask if I really do get rid of all the duplicates and what if there are more than 2 copies? How do I know which ones to keep? Without going into all the details, yes, I'll get rid of 95+% of the duplicates and the removal method used is specifically set up to keep the larger size version of any two of duplicate files. This remains true even if there are more than two duplicates. I can also handle 'similar' files such as multiple photos taken in a single burst where you only need to keep the best one. Duplicate and burst clean-up is one the best benefits of photo organizing as they are so difficult to deal with on your own and they really dilute the impact of your collection. (i.e. it's really boring to look at duplicates and bursts - no matter now cute your kids are!)




Including Photos from Email and Social Media


If necessary, I can retrieve photos from all your emails, social media, google photos and other cloud accounts. There are some issues with resolution with many of these files, but even if not perfect, it's better to have them in your collection than not.




What if I have a question you haven't answered?


No problem! Just book a call with me or send me an email at nicole@enjoyyourphotos.ca.





FAQ: Safe handling, shipping & covid

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