FAQ

I truly want to help you preserve your memories and tell your stories so if I've missed anything please call me or email nicole@enjoyyourphotos.ca

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





FAQ: ORGANIZATION

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





FAQ: Sharing your photos

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





FAQ: Safe handling, shipping & covid