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FAQ

I truly want to help you preserve your memories and tell your stories so if I've missed anything please call me or email nicole@enjoyyourphotos.ca

Project amendments


Small changes like the discovery of a few photos are no big deal (and happen all the time). Sometimes though, as we get into the process, clients begin to excited about new possibilities - which is great - and want to make some additions. All that happens is that if the requested changes will add substantially to the scope of your project I will simply reassess the entire plan and provide you with a new quote.




Obsolete formats


I own hardware and software products designed to deal with most obsolete formats such as 3.5" diskettes, files written in old programs and old iPhoto libraries. If you have an old computer that won't boot up, it may have to be outsourced to a trusted vendor for image retrieval. However if your images are on a working drive, I'll find a way to open and convert them to a usable format. For support in this area, my relationship with The Photo Managers organization is enormously helpful, they have answers to questions on every media format you can think of - the more obscure the better!




Videos


Most archives will include at least some videos - especially since people have been shooting them with their smartphone. And in the Apple ecosystem live photos are actually all 2 second videos plus a jpg. (I really recommend permanently turning this feature off as these live photos take huge amounts of space and aren't easy to share.) I will personally work with all the videos I can easily handle. For other older video formats, film, VHS tapes, camcorder cassettes etc. I outsource these to a trusted service who can process such materials professionally and at a reasonable price. I will then incorporate the digitized videos into your new archive.




Duplicates


Clients often ask if I really do get rid of all the duplicates and what if there are more than 2 copies? How do I know which ones to keep? Without going into all the details, yes, I'll get rid of 95+% of the duplicates and the removal method used is specifically set up to keep the larger size version of any two of duplicate files. This remains true even if there are more than two duplicates. I can also handle 'similar' files such as multiple photos taken in a single burst where you only need to keep the best one. Duplicate and burst clean-up is one the best benefits of photo organizing as they are so difficult to deal with on your own and they really dilute the impact of your collection. (i.e. it's really boring to look at duplicates and bursts - no matter now cute your kids are!)




Including Photos from Email and Social Media


If necessary, I can retrieve photos from all your emails, social media, google photos and other cloud accounts. There are some issues with resolution with many of these files, but even if not perfect, it's better to have them in your collection than not.




What if I have a question you haven't answered?


No problem! Just book a call with me or send me an email at nicole@enjoyyourphotos.ca.





FAQ: ORGANIZATION

Project amendments


Small changes like the discovery of a few photos are no big deal (and happen all the time). Sometimes though, as we get into the process, clients begin to excited about new possibilities - which is great - and want to make some additions. All that happens is that if the requested changes will add substantially to the scope of your project I will simply reassess the entire plan and provide you with a new quote.




Obsolete formats


I own hardware and software products designed to deal with most obsolete formats such as 3.5" diskettes, files written in old programs and old iPhoto libraries. If you have an old computer that won't boot up, it may have to be outsourced to a trusted vendor for image retrieval. However if your images are on a working drive, I'll find a way to open and convert them to a usable format. For support in this area, my relationship with The Photo Managers organization is enormously helpful, they have answers to questions on every media format you can think of - the more obscure the better!




Videos


Most archives will include at least some videos - especially since people have been shooting them with their smartphone. And in the Apple ecosystem live photos are actually all 2 second videos plus a jpg. (I really recommend permanently turning this feature off as these live photos take huge amounts of space and aren't easy to share.) I will personally work with all the videos I can easily handle. For other older video formats, film, VHS tapes, camcorder cassettes etc. I outsource these to a trusted service who can process such materials professionally and at a reasonable price. I will then incorporate the digitized videos into your new archive.




Duplicates


Clients often ask if I really do get rid of all the duplicates and what if there are more than 2 copies? How do I know which ones to keep? Without going into all the details, yes, I'll get rid of 95+% of the duplicates and the removal method used is specifically set up to keep the larger size version of any two of duplicate files. This remains true even if there are more than two duplicates. I can also handle 'similar' files such as multiple photos taken in a single burst where you only need to keep the best one. Duplicate and burst clean-up is one the best benefits of photo organizing as they are so difficult to deal with on your own and they really dilute the impact of your collection. (i.e. it's really boring to look at duplicates and bursts - no matter now cute your kids are!)




Including Photos from Email and Social Media


If necessary, I can retrieve photos from all your emails, social media, google photos and other cloud accounts. There are some issues with resolution with many of these files, but even if not perfect, it's better to have them in your collection than not.




What if I have a question you haven't answered?


No problem! Just book a call with me or send me an email at nicole@enjoyyourphotos.ca.





FAQ: Sharing your photos

What precautions do you take when handling my photos and other assets


VIP stands for Very Important Photos - i.e. yours! Just to reassure you that your photos are handled with the utmost care while in my possession. I wear cotton gloves so they are not marked with my fingerprints. I store all your items in bins with sealed lids and keep those bins up off the floor as an added layer of protection. Your photos will be returned in the same condition they arrived, or better if I've made a few repairs - and of course - they'll be a lot more oganized!




I live locally. Can I drop my photos off at your home?


Yes. Or I'm happy to pick up. In either case the appropraite Covid-related precautions will be taken. I'll quarantine your photos for 72 hours before I start work on them and I suggest you do the same when I return them to you.




I don't live locally. Is it safe to ship my photos to you?


Absolutely it's safe to ship photos to me. Hopefully it goes without saying that you will need to box them up very carefully and send them with a reputable shipping company. Be sure to get a tracking number and be mindful of the fact that you cannot require signatures at this time so it's best to share the tracking number with me so that I know when to expect delivery. Once received, your package will be quarantined for 72 hours before I begin working on your photos.





FAQ: Safe handling, shipping & covid

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